Hotel Management
The Naples Hotel Group creates efficient operating procedures, delivers innovative sales and marketing techniques, empowers and motivates employees, provides meaningful financial reporting systems, and provides cutting edge information technology solutions.Operations
We use customized programs and systems that are designed for informed decision-making. By interpreting financial and operational statistics with experience and analytical skills, we are able to make decisions that help a hotel respond proactively, operate efficiently, and focus on revenue generation and guest satisfaction.
We operate our hotels from the owner’s perspective, we are valuable brand partners, and we have an open and honest environment that promotes rewarding relationships, while improving the assets we manage.
Complete Guest Satisfaction is our strongest focus. We believe in making a huge investment in training our associates to provide the WOW factor to all of our guests. By taking care of our guests, we know that bottom line profitability will be obtained more easily.
Sales & Marketing
Sales support is essential to achieving market share premiums. Naples Hotel Group works closely with our managed properties to develop and implement strategic direct sales and customized marketing programs that help effectively position and promote your hotel in your market. Our proven revenue generation strategies and in-depth knowledge of markets and the brands under management drives guests to your hotel with the right expectations.
Technology and Information
Information is the heartbeat of an organization. Effective information systems and industry-specific technology solutions keep our managed properties on the cutting edge of the industry's best practices. We have complete access to the valuable information provided by the leading brands in the industry.
We know the Internet represents a huge impact on today’s travel industry. We focus heavily on all internet channels to maximize a hotel’s exposure on the web. Additionally, we are utilizing the latest channels in social media networking, such as facebook, twitter, and trip advisor, to maximize a hotel’s position.
HR & Risk Management
Naples Hotel Group reviews and administers all human resource and risk management practices and initiatives. We are able to provide employment planning, recruitment and training, benefits administration, labor and contract negotiations, and legal compliance
Our risk management initiatives provide the tools to manage and control risks, improve loss experience, and assist owners in obtaining the most competitive insurance value possible. We provide risk awareness programs for management teams in achieving our safety and financial goals.
Financial Control
Our hotel management company understands the role of a well-run financial operation in increasing your hotel’s bottom line. Our experienced accounting support personnel and sophisticated systems allow us to generate and maintain highly detailed reports on all areas of a hotel’s operations. We develop systems and reports around the needs of our clients so that we are able to compare performance to industry and specific property benchmarks. This allows our team to correct variances long before they turn into major problems. Our ability to make timely and educated decisions based on factual information gives our customers a significant competitive advantage.